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Search Results for: 0077090160

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ISBN: 0077090160
ASIN: 0077090160
Title: Quality: From Customer Needs to Customer Satisfaction
Author: Bo Bergman
Author2: Bengt Klefsjo
Publisher: McGraw-Hill College
PublicationDate: 1994-10-01
Amazon Pricing Information
ListPrice: 50.80
LowestNewPrice: 23.00
LowestUsedPrice: 5.05
TotalNew: 3
TotalUsed: 13
SalesRank: 15911733
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Product Description
This work introduces quality management and methodology at an undergraduate level. Divided into five parts, it offers a comprehensive review of the subject. The first part discusses the quality concept along with relations between quality and productivity, profitability and survival. Part two begins with a chapter dealing with quality function deployment, followed by a discussion of reliability, design of experiments and design methodology. In Part three statistical process control, the seven QC-tools, process charts and capability studies are discussed in detail. Part four considers service quality and customer satisfaction, while Part five deals with the management aspects of quality.

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