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Over 6 million ISBNs and ISBN barcodes are listed. The ISBN format was created by the International Organization for Standardization (ISO). ISBNs are 10 or 13 digit numbers that uniquely identify a book by its title, publisher, and format. ISBN bar codes are just a bar code display of the ISBN number. ISBNs were introduced in 1970 and were originally 10 digit numbers. In 2007, ISBN numbers changed to 13 digit numbers so the system wouldn't run out of ISBN numbers to assign. The ISBN number is typically found on the back cover of the book along with the ISBN barcode that represents that number. The ISBN number can also typically be found on one of the first few pages of the book where the publisher and copyright information is listed.
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Title: Quality: From Customer Needs to Customer Satisfaction
Author: Bo Bergman
Author2: Bengt Klefsjo
Publisher: McGraw-Hill College
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This work introduces quality management and methodology at an undergraduate level. Divided into five parts, it offers a comprehensive review of the subject. The first part discusses the quality concept along with relations between quality and productivity, profitability and survival. Part two begins with a chapter dealing with quality function deployment, followed by a discussion of reliability, design of experiments and design methodology. In Part three statistical process control, the seven QC-tools, process charts and capability studies are discussed in detail. Part four considers service quality and customer satisfaction, while Part five deals with the management aspects of quality.